<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[CONTAQT]]></title><description><![CDATA[CONTAQT]]></description><link>https://www.contaqt.com/blog-items</link><generator>RSS for Node</generator><lastBuildDate>Fri, 13 Mar 2026 23:28:35 GMT</lastBuildDate><atom:link href="https://www.contaqt.com/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[How COVID-19 is Affecting the Call Center]]></title><description><![CDATA[There has never been a time where the call center has been more important....or more strapped. ]]></description><link>https://www.contaqt.com/post/covid</link><guid isPermaLink="false">5ebeab8555cd260017cac12e</guid><pubDate>Fri, 15 May 2020 14:58:21 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/11062b_8deb790af4fc4a8684a730e0d287669d~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Contaqt</dc:creator></item><item><title><![CDATA[5 Things to Consider When Choosing the Best Email Management System]]></title><description><![CDATA[Choosing the best email management system that fits your needs will increase customer satisfaction.]]></description><link>https://www.contaqt.com/post/5-things-to-consider-when-choosing-the-best-email-management-system</link><guid isPermaLink="false">5e793fb8341c0d0043aa0fbf</guid><pubDate>Thu, 12 Mar 2020 04:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/da9d73_5f0afe3d74fd4a0790e1525a239f076c~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Contaqt</dc:creator></item><item><title><![CDATA[Top Trends in the Customer Service Industry This 2020]]></title><description><![CDATA[There are many customer service trends that pop up daily.]]></description><link>https://www.contaqt.com/post/top-trends-in-the-customer-service-industry-this-2020</link><guid isPermaLink="false">5e793df5b28ed4002d1a2023</guid><pubDate>Wed, 04 Mar 2020 05:00:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/da9d73_b4d4c6e1f71a445e907fb3b03df77811~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Contaqt</dc:creator></item><item><title><![CDATA[Create the Perfect Business Strategy for Your Contact Center]]></title><description><![CDATA[To create a contact center that has an ability to scale, a strategy must first be put in place.]]></description><link>https://www.contaqt.com/post/create-the-perfect-business-strategy-for-your-contact-center</link><guid isPermaLink="false">5e62e9fc25d1d2001778aa26</guid><pubDate>Fri, 28 Feb 2020 00:28:16 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/da9d73_900b728f1bdd4f57b69d21e4bbc84d12~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Contaqt</dc:creator></item><item><title><![CDATA[Why It's Crucial to Have an Online Community for Your Customers]]></title><description><![CDATA[You are missing out on huge opportunities if you do not have an online presence.]]></description><link>https://www.contaqt.com/post/why-it-s-crucial-to-have-an-online-community-for-your-customers</link><guid isPermaLink="false">5e62e7c874b3d80017f70884</guid><pubDate>Sat, 22 Feb 2020 00:20:01 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/da9d73_7fbbcf7b28424ccbbe31374ab46f34d4~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Contaqt</dc:creator></item><item><title><![CDATA[Top Call Center Conferences to Attend This 2020]]></title><description><![CDATA[Learn about great places to network and connect with other professionals to gather valuable insights, like strategic alliances.]]></description><link>https://www.contaqt.com/post/top-call-center-conferences-to-attend-this-2020</link><guid isPermaLink="false">5e62e369c2781000175d2b88</guid><pubDate>Thu, 13 Feb 2020 00:04:31 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/da9d73_37ea38ed77624c1e8b019ba7393d4717~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Contaqt</dc:creator></item><item><title><![CDATA[4 SMS Do's and Don'ts in Customer Service]]></title><description><![CDATA[There is a right and wrong way to send text messages to your customers.]]></description><link>https://www.contaqt.com/post/4-sms-do-s-and-don-ts-in-customer-service</link><guid isPermaLink="false">5e62de91234b2d00177d7895</guid><pubDate>Fri, 07 Feb 2020 23:41:32 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/da9d73_9096aab36d244f17b2fc7b3073e59978~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Contaqt</dc:creator></item><item><title><![CDATA[How to Improve Your Underperforming Team]]></title><description><![CDATA[Poor results in your contact center may be due to poor teamwork or other factors.]]></description><link>https://www.contaqt.com/post/how-to-improve-your-underperforming-team</link><guid isPermaLink="false">5e3a1f983ef7ae0017be33f0</guid><pubDate>Sat, 01 Feb 2020 02:00:14 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/da9d73_14b7cf5398d34c75b547dc91f6e3fa3d~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Contaqt</dc:creator></item><item><title><![CDATA[Tips for Supervisors to Increase Customer Satisfaction]]></title><description><![CDATA[If your contact center is ignoring the development of its managers and supervisors, you will run into problems down the line.]]></description><link>https://www.contaqt.com/post/tips-for-supervisors-to-increase-customer-satisfaction</link><guid isPermaLink="false">5e3a207c534c0b001744bdee</guid><pubDate>Tue, 28 Jan 2020 02:00:36 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/da9d73_422df45f7f244f39a7df796267028375~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Contaqt</dc:creator></item><item><title><![CDATA[How to Manage a Call Center in Crisis]]></title><description><![CDATA[Crises happen in call centers all the time, so leaders need to prepare and learn what to do when one occurs.]]></description><link>https://www.contaqt.com/post/how-to-manage-a-call-center-in-crisis</link><guid isPermaLink="false">5e3a1db6ce283f0018ad06ad</guid><pubDate>Tue, 21 Jan 2020 01:59:54 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/da9d73_d730ea8d906f467181b9494eca8a949f~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Contaqt</dc:creator></item><item><title><![CDATA[4 Budget-Friendly Ways to Show Appreciation to Your Staff]]></title><description><![CDATA[The best ideas don’t involve large sums of cash.]]></description><link>https://www.contaqt.com/post/4-budget-friendly-ways-to-show-appreciation-to-your-staff</link><guid isPermaLink="false">5e3a1bcdd0a0ef001722979a</guid><pubDate>Wed, 15 Jan 2020 01:39:16 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/da9d73_d0cac43f5836470da5f7cf53acdb5050~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Contaqt</dc:creator></item><item><title><![CDATA[6 Top-Priority Objectives for Any Call Center]]></title><description><![CDATA[Creating organizational objectives to drive your company’s success is crucial.]]></description><link>https://www.contaqt.com/post/6-top-priority-objectives-for-any-call-center</link><guid isPermaLink="false">5e34abc86b6ef50017fde7f9</guid><pubDate>Thu, 09 Jan 2020 22:40:21 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/da9d73_227c2063494a4e2c9da46cfbc49d8282~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Contaqt</dc:creator></item><item><title><![CDATA[Simple Yet Effective Ways to Have High Attendance Rates for Your Call Center]]></title><description><![CDATA[Absenteeism is the single-most-important metric for any contact center.]]></description><link>https://www.contaqt.com/post/simple-yet-effective-ways-to-have-high-attendance-rates-for-your-call-center</link><guid isPermaLink="false">5e34a30f54a0860017e19073</guid><pubDate>Mon, 06 Jan 2020 22:25:29 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/da9d73_c0077b092cc04b2f885ed1dae8c82713~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Contaqt</dc:creator></item><item><title><![CDATA[Absenteeism: Your Call Center's Most Important Metric During the Holiday Season]]></title><description><![CDATA[Good absenteeism rate always begins with proper staffing.]]></description><link>https://www.contaqt.com/post/absenteeism-your-call-center-s-most-important-metric-during-the-holiday-season</link><guid isPermaLink="false">5e0f816072b15c0017742b97</guid><pubDate>Fri, 03 Jan 2020 18:16:34 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/da9d73_2329ba49114848518c4e3cd3504d2ec7~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Contaqt</dc:creator></item><item><title><![CDATA[Top 8 Phrases for Agents to Avoid When on the Phone]]></title><description><![CDATA[Certain words and phrases may automatically upset customers, preventing them from calling your contact center again.]]></description><link>https://www.contaqt.com/post/top-8-phrases-for-agents-to-avoid-when-on-the-phone</link><guid isPermaLink="false">5e0f7e017d506e001705c04a</guid><pubDate>Mon, 30 Dec 2019 17:53:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/da9d73_3feb340013274c7f8bab0c35a6d92308~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Contaqt</dc:creator></item><item><title><![CDATA[How to Lead Efficient Call Center Staff Meetings]]></title><description><![CDATA[Good leadership doesn’t happen without engaging your workforce.]]></description><link>https://www.contaqt.com/post/how-to-lead-efficient-call-center-staff-meetings</link><guid isPermaLink="false">5e0f7a1c7d506e001705b8e1</guid><pubDate>Fri, 27 Dec 2019 17:33:44 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/da9d73_b9c5e21863ae4d34bbb55366070b0e1d~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Contaqt</dc:creator></item><item><title><![CDATA[Creating Emotional Connections for Better Customer Experiences]]></title><description><![CDATA[emotions shown during customer interactions increase the number of loyal customers.]]></description><link>https://www.contaqt.com/post/creating-emotional-connections-for-better-customer-experiences</link><guid isPermaLink="false">5e016d06a1384f00174e3f8b</guid><pubDate>Tue, 24 Dec 2019 01:45:06 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/da9d73_59206e7802ef4763a636af835cf9ab64~mv2_d_6891_4596_s_4_2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Contaqt</dc:creator></item><item><title><![CDATA[Reduce Average Handling Time in Your Contact Center]]></title><description><![CDATA[To boost efficiency, it is important to cut down the average handling time in your call center.]]></description><link>https://www.contaqt.com/post/reduce-average-handling-time-in-your-contact-center</link><guid isPermaLink="false">5e016ad856bd4f00177ef025</guid><pubDate>Thu, 19 Dec 2019 01:36:39 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/da9d73_6764eabd147d4f9183a41830bd359961~mv2_d_6720_4480_s_4_2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Contaqt</dc:creator></item><item><title><![CDATA[Gamify Your Call Center]]></title><description><![CDATA[Gamification is most useful for driving behavior by acting as an incentive.]]></description><link>https://www.contaqt.com/post/gamify-your-call-center</link><guid isPermaLink="false">5e0168d2d1d35100171adedf</guid><pubDate>Fri, 13 Dec 2019 01:27:32 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/da9d73_b7e61b1d312449cea8d46e7b518bd0ea~mv2_d_5355_4016_s_4_2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Contaqt</dc:creator></item><item><title><![CDATA[How to Write the Perfect Call Script for Your Employees]]></title><description><![CDATA[When writing a call script, keep in mind the need you are trying to address for your customers.]]></description><link>https://www.contaqt.com/post/how-to-write-the-perfect-call-script-for-your-employees</link><guid isPermaLink="false">5e01668357d1fa0017fa29e3</guid><pubDate>Tue, 10 Dec 2019 01:17:54 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/da9d73_b49310cd14574f39af5c4c5e14ff9814~mv2_d_5760_3840_s_4_2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Contaqt</dc:creator></item></channel></rss>