SMS Service: A New Feature Contaqt is Excited to Release
Contaqt has launched its SMS service in August 2019 to improve its platform and offer more ways of communication to its customers
As contact center technology continues to improve and expand to fit current and future generations, it is fundamental to take notice of trends your customers are showing. More and more customers require an omnichannel system, where they can contact as well as be contacted by you through whichever channel they want.
Contaqt developed the SMS service so that you can send manually or automatically send messages to your customers. These messages can include announcements, authorization codes, reminders, and even appointments.
“It is crucial to understand what makes our customers’ lives easier. A multitude of channels for communication opens up the doorway for our customers.” said Isaac Gal, Founder and CEO.
With SMS service, your contact center and your customers can communicate through a non-voice option, making it convenient for both parties.
If you are interested, please contact us to receive a quote.