Auto dialer feature
In a modern sales call center, the number one cause for inefficiency is the amount of time spent on agents dialing and waiting for customers to answer their phone calls or worse- reaching customer voicemails. To reduce this inefficiency, call centers can utilize the auto dialer feature.
Contaqt’s auto dialer uses artificial intelligence (AI) to predict the number of simultaneous outbound call attempts that need to be made in order to have all agents on call with customers. The auto dialer can be scheduled based on individual customer time zones and hours of operation of the call center.