Going the Extra Mile: How to Improve Customer Service in the Automative Industry
In the automotive industry customers are spoilt for choice, so it’s a must to go the extra mile and attract, engage and retain your customer base. These straightforward tips should help in providing a great customer experience.
Can Contact Center Supervisors Lower Agent Attrition Rates?
Being a supervisor is hard work, but supervisors can and do make a huge difference in an employee’s job. Approaching the role with the right mindset and strategy can help keep employees and improve the bottom line.
Prepare Your Contact Center for 2020 Before It's Too Late
Is your company ready to meet the demands of your customers in 2020? Learn more about how you can prepare your contact center for the future.
3 Customer Service Solutions for Startups
Your startup is at the point where it needs in-house customer service. Here are three simple yet effective solutions to give your customers the assistance they deserve.
How to Use Social Media to Attract Top Talent for Your Contact Center
Can your contact center’s social media channels help attract the best people? And which social media channels should you focus on?
3 Ways to Make Sure Your Remote Agents Hit Their KPIs
Having remote employees can be a big boon as it helps lower costs through less overhead, and agents working remotely tend to have higher job satisfaction than their traditional office-based colleagues.
How to Use Marketing to Support Customer Service
The perfect customer experience can be elusive, but there’s no doubt that having all your departments working together can bring that lofty goal closer.
5 Customer Service Trends in 2018 That You Shouldn’t Miss
With the improvements to contact center technology and cloud services, you can expect a lot of changes in 2018. You can learn even more about these trends here, so stay tuned.
3 Ways Insurance Companies Can Improve Their Customer Service
Do you need to update your company’s contact center with a more integrated solution that keeps up with today’s consumers? Get in touch with our team for a FREE DEMO.
Do you really need a multi-channel customer service for your e-commerce site?
Need a simple yet effective solution to get started with multi-channel customer service? Request a FREE Demo from Contaqt.
Your Customers Will Love You Forever If You Use This Feature in Your Contact Center
Want to try Sticky Agent for your own contact center? Set up a FREE demo with our team and experience this feature firsthand.
How an Auto-Dialer Can Save You Money and Boost Your Sales
When it comes to making sales work in a contact center environment, auto-dialers are a must to remain competitive. Sales is the big battlefield of modern companies trying to improve their profits, and a business needs to stay current with modern technology to retain its competitive edge.
What is Omnichannel Customer Service and How to Get Started
You can also learn more about how Contaqt can help you easily and efficiently set up an omnichannel customer service.
Does poor customer service really affect your company's sales?
Need to start or improve your current customer service process in the simplest and most efficient way possible? Learn more as to how a cloud-based contact center solution might be the best one for your company.
How to Design an Optimal IVR that Your Customers Will Actually Love
Need a simple yet efficient way to set up your contact center’s IVR, learn more about how Contaqt can do that for you.
How to Start Integrating Social Media into Your Contact Center
If you’re looking for a cloud-based contact center solution that seamlessly integrates with social media channels and provide customers with a multichannel service experience, learn more about how Contaqt can do that for you.
Three Simple Ways to Deliver Excellent Customer Support in Any Language
Want your contact center to keep up with your customers’ needs? Learn more about the different ways Contaqt can help you empower your team and boost customer engagement.
4 Reasons Why Contact Centers Need to Incorporate Social Media in 2018
If you’re looking for a way to easily integrate social media in your customer service, give our cloud-based contact center solution a try. Schedule a free demo with our Contaqt team here.
How much does it cost to start a contact center for my business?
Want to try how you can start your own contact center with a cloud-based solution? You can set up a free demo with Contaqt here.
8 Customer Service Ideas to Make Customers Happy This Holiday Season
Need a simple yet comprehensive solution for your contact center this holiday season? Set up a free Contaqt demo with our team.
Five Ways to Accurately Measure First-Call Resolution
When you call the bank for help with your credit card, you expect to get the issue fixed after you make the call, right?
Is a Cloud-Based Contact Center Solution Right for Your Business?
If you are looking to grow your business into a large enterprise, it’s pretty much a given that you will need a contact center to support the needs of your customers.
How to Hire and Manage Productive Remote Contact Center Employees
When it comes to the modern workplace, more and more companies are opting to do away with the traditional office and moving online, leveraging high-speed internet and powerful applications to connect employees and get work done.
You Could Be Losing Customers Because Your Company Doesn’t Have A Contact Center
When people talk about growing their business, chances are the first thing they’ll talk about is marketing so that they can get more sales.