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Top Call Center Conferences to Attend This 2020

The call center industry is a very dynamic market. Many trends and changes happen every year that can change the game. If you want to keep competitive and ensure that your customers are getting the best customer experience, you need to stay on top of things.

There are many disruptive technologies and paradigm shifts. If you miss out on them, your center could fall behind in providing the customer experience. When that happens, your main business or that of your clients may take a hit.

We’ll look at the most important conferences in the industry. They are great places to feel the pulse of the market and you can check out all the new trends and buzzwords that will make an impact in your daily operations.

It’s also a great place to network and connect with other professionals and gather even more valuable insights, like strategic alliances.

Future of the Contact Center | February 13, 2020, London, UK

Coming in February, the Future of the Contact Center conference is now in its 5th year. The conference discusses the tools, strategies, and techniques on how to deliver successful contact center strategies in this brave new technology-driven, customer-centric world.

Its goal is to arm its delegates with the information and knowledge they need so their organizations can deliver successful contact center strategies.

This is a great conference to get a feel for the ropes and is great for those still looking to get a handle on their processes and how to deal with their customers and callers.

Customer Contact Week (CCW) Asia | March 2-5, 2020, Singapore

Customer Contact Week is the biggest contact center event in the world. The Asian chapter this year features over 80 regional customer experience experts and leaders from the vibrant Asian contact center scene, which is the most important part of the market as the vast majority of European and American businesses outsource their customer service needs to the centers in this region.

There will be many contact center leaders in attendance sharing many innovative strategies for how to deliver an exceptional customer experience across all touchpoints. You’ll meet speakers and experts from big industry names like Microsoft, Hewlett Packard, AIG, Telstra, Expedia, Shopee, Standard Chartered Bank, LINE, Globe Telecoms, and more.

It’s one of the most important conferences in the industry. If you had to attend only one, this would be it.

International Convention Fair for Innovative Customer Dialogue | March 3-5, 2020, Berlin

It’s going up against CCW, but if you are focused on the European market and interested in topics such as innovation, digitalization, artificial intelligence, contact center management, or customer dialogue and communication, this conference might be the better choice.

On the agenda are the three factors that drive excellent customer experiences, including how customers have re-experienced retail in today’s world and how to achieve excellent customer service.

Call and Contact Center Expo | March 18-19, 2020, London, UK

This is Europe’s leading Contact Center show and focuses on customer engagement. It is a huge event and you will have the opportunity to network with over 15,000 delegates and over 500 leading suppliers and leaders from the biggest brands. It’s a two-day affair with the latest and most effective technologies, strategies, advancements, and tools which can drive your organization forward. If you are looking to expand your operations, this is a great place to find people who can help you do that.

ICMI Contact Center Expo | May 11-14, 2020, Florida, USA

The ICMI expo is one of the highest-rated and most trusted Contact Center events in the industry. It’s one of the best ones for a North American-based center. You’ll be able to hear from a lot of the biggest players in the customer service industry like Disney, Hulu, AT&T, and others.