top of page

Contaqt Privacy Policy

We are committed to ensuring the privacy of your information

Home | Privacy Policy

Purpose of Privacy Policy

At CONTAQT, we respect and honor the protection of your privacy rights. We have created this privacy statement to disclose how CONTAQT, located at 201 East Kennedy Boulevard Suite 905, Tampa, FL 33602, processes and stores your organization or user’s personal data. For the purpose of this statement, “personal data” is defined as data that is provided by the user in order to help identify the user, such as name, credit card information, or telephone number. Personal data can also include but is not limited to private information on employees, partners, or agents. We may adjust the privacy policy from time to time to ensure we are not outdated in our practices, which we will notify you of through email or other means of communication. If you do not agree to the amended version of the privacy policy, you may inform us of your refusal no later than 10 days after the effective date of the amended privacy policy. You are responsible for regularly checking our privacy policy in case of any changes and we strongly advise you to do so.


By participating in CONTAQT’s platform, you are agreeing to comply with all regulations regarding personal data and are responsible for liabilities should you not consent to the collection of private information in the time allocated. We guarantee to ask for consent to collect, share, or use any personal data before the user's usage of our services.

For What Purposes is Your Personal Data Collected?

CONTAQT will collect personal data that you provide such as name, address, and email address. This private information may be used by CONTAQT for the purposes of:

  • Communicating with users

  • Evaluating the platform's performance

  • Evaluating the platform’s safety

  • Operating the platform

  • Understanding user’s needs and level of satisfaction with services

  • Detecting suspicious behaviors

  • Preventing misuse of services

  • Credit card processing

  • Customizing content and advertisements

  • Synchronizing data about your calls

  • Obeying legal requirements

  • Verifying a user is the owner of an account

  • Registration of services 

What Information Do We Collect?

The personal data we may ask for and collect includes your name, address, phone number, email address, company name, company position, bank account details, geographic location, browser data, and operating system version. We automatically collect your data if you register for an event that is attended by CONTAQT. We may also gather your private information when you submit forms on the website and/or interact with features provided on the website. As is true of most apps and websites, we also automatically collect personal data. We use this personal data for research purposes such as analysis of user interactions on the website as well as analysis of demographic information to help view trends. The information we collect for these purposes may be attached to identifiable information data that is gathered.


We comply with the Children’s Online Privacy Protection Act (COPPA) and do not collect any personal data on children under the age of 13. If by chance personal data is gathered from a child under the age of 13, CONTAQT pledges to remove the private information from its systems immediately.

How is Your Data Processed and Retained?

CONTAQT may share, transfer, destroy, or use your personal data for any of the reasons listed above. Personal data will also not be stored in CONTAQT’s system. As soon as you register for our services, CONTAQT will begin processing your personal data according to necessity.

Security of Personal Data

We understand that personal data security is serious and important. We prioritize improving features that boost the security of our website and platform. By subscribing to our services, you are responsible for making sure your private information is protected by a strong and reliable password. On the other hand, CONTAQT is responsible for respecting and ensuring full safety of personal data collected from the website.


CONTAQT uses security systems that are compliant with standard regulations and applies these systems to achieve maximum threat detection from third party systems that attempt to damage or misuse personal data.

How Do We Share and Transfer Personal Data?

CONTAQT does not disclose your private information to any third parties, even in special circumstances. Your personal data is secure within CONTAQT, in compliance with applicable legislation. If we need to share your personal data with third parties for any reason, we will ensure safe processing of your information. We may transfer your personal data to a country outside of the country you are in for necessary purposes. 


We comply with the EU-U.S. Privacy Shield and the Swiss  set forth by the U.S. Department of Commerce. We obey the U.S. Privacy Shield Framework regarding the use and transfer of personal data from European Union and Switzerland to the United States. If for any reason CONTAQT’s privacy policy is non compliant with the Privacy Shield Principles, the privacy policy will be changed in order to adhere to the EU-U.S. Privacy Shield and the Swiss.


To help improve the performance and effectiveness of our website, CONTAQT uses cookies to serve your needs better while you are using the website. In this context, “cookies" are defined as small identification trackers that our website implements on your device’s internet browser. Despite this, cookies cannot read data that is stored on your hard drive for privacy purposes.


Our social media hyperlinks may be integrated into our website. In order to make these hyperlinks clear, CONTAQT uses respective logos for each of the social networking sites, such as Facebook, Twitter, or Instagram. Social media hyperlinks may also contain cookies that are utilized to tailor to your experience on the website.

Employee Data

We may use employee personal data that is provided to us for the following purposes: 

  • Performance management

  • Security of platform

  • Authentication

  • Employee positions and payroll

  • Management of platform

  • Maintenance of internal records

  • Employee registration

  • Customization of platform’s content

  • Access to company’s network

  • Compliance with government regulations

User Rights

When you provide us with your personal data, you consent to CONTAQT’s collection and use of your private information for necessary purposes outlined in this privacy policy. If you refuse to consent to the collection of your personal data, you may lose the capability to access certain features on the website and platform. If at any time you consent but then wish to withdraw your consent, you may do so as well as request the following: 

  • To erase all personal data and “be forgotten”, in compliance with EU General Data Protection Regulation (GDPR)

  • To limit the processing of personal data

  • To obtain a copy of the personal data you submitted

  • To transfer the personal data to a desired location

  • To correct or update personal data

  • To unsubscribe from CONTAQT’s services


In case of a dispute, CONTAQT will restrain from the collection and use of your personal data until the dispute is resolved, in accordance with EU General Data Protection Regulation (GDPR). 

If you wish to contact us about the concerns listed above, email us at or call us at 1 888 844 3050.

Mobile App Contacts Usage

Contacts Usage

This part of the privacy statement describes how CONTAQT collects and uses the contact information you provide by granting the contacts access permission in the CONTAQT Softphone Android and iOS application. It also describes the choices available to you regarding our use of your information and how you can access and update this information.


We access the following personal information from your address book:

  • Contacts' names

  • Contacts' email

  • Contacts' telephones

  • Contacts' organization

  • Contacts' postal address

  • Contacts' birthday

  • Contacts' gender


We use this information to:

  • Populate your Contacts data in the app.

  • To import your favorite contacts into the QuickDial list, if you also enable the "Busy Lamp Field" feature on a contact, the favorite contact's number (URI) will be included in your SIP traffic, but will not be stored anywhere.

We will only use your Contacts information for the specific reason for which it was provided to us.

You can execute your right to erase the collected contact data by uninstalling the CONTAQT Softphone application at any time.

For any questions regarding contact information usage in the CONTAQT Softphone application, please contact Support by sending an email to

bottom of page