Whether you are using ERP or CRM information systems, our API tools aid you in creating flawless communication. CONTAQT ensures to meet all of your contact center technology needs.
Click to Call allows you to perform outbound calls by launching an API URL request with a click of a button. It benefits your agents by enabling them to reach more leads, simplify the calling process, and increase their call time and efficiency.
To make calls and/or receive calls from queue, assign device to agent. You can also unassign device from agent using CheckOut, as well as set/unset pause for agents and add/remove agents from queues.
Queues allow you to route incoming calls to a specific group of agents. Queue agents based on a strategy of your choice (Longest Idle Agent, Round Robin, Top Down and more). If an agent is already on a call, the next agent on the list is rung.