top of page
Home | Integrations | API
Outgoing
Click to Call allows you to perform outbound calls by launching an API URL request with a click of a button. It benefits your agents by enabling them to reach more leads, simplify the calling process, and increase their call time and efficiency.
Outgoing
You can create a new phone list or manage an existing one via API request.
Phone lists can be used for a variety of purposes, such as leads for a dialer, Do Not Call list, and special numbers.
Outgoing
The Phone list leads are the individual leads in each phone list. A lead with the same phone number can appear only once in a phone list.
You can create users, update users, login/logout users and control all of your user information via API. This allows for customer data access.
To make calls and/or receive calls from queue, assign device to agent. You can also unassign device from agent using CheckOut, as well as set/unset pause for agents and add/remove agents from queues.
To enable Events, you need to set Event Push Notifications URL in account configuration in the UI. Queue and call events upon enabling.
Incoming / Outgoing
Queues allow you to route incoming calls to a specific group of agents. Queue agents based on a strategy of your choice (Longest Idle Agent, Round Robin, Top Down and more). If an agent is already on a call, the next agent on the list is rung.
bottom of page