Click to Call allows you to perform outbound calls by launching an API URL request with a click of a button. It benefits your agents by enabling them to reach more leads, simplify the calling process, and increase their call time and efficiency.
Queues allow you to route incoming calls to a specific group of agents. Queue agents based on a strategy of your choice (Longest Idle Agent, Round Robin, Top Down and more). If an agent is already on a call, the next agent on the list is rung.