Click to Call

Click to Call allows you to perform outbound calls by launching an API URL request with a click of a button. It benefits your agents by enabling them to reach more leads, simplify the calling process, and increase their call time and efficiency.

Phone Lists

You can create a new phone list or manage an existing one via API request.

Phone lists can be used for a variety of purposes, such as leads for a dialer, Do Not Call list, and special numbers.

Phone List Leads

The Phone list leads are the individual leads in each phone list. A lead with the same phone number can appear only once in a phone list.

Users

You can create users, update users, login/logout users and control all of your user information via API. This allows for customer data access.

Agents

To make calls and/or receive calls from queue, assign device to agent. You can also unassign device from agent using CheckOut, as well as set/unset pause for agents and add/remove agents from queues.

Events

To enable Events, you need to set Event Push Notifications URL in account configuration in the UI. Queue and call events upon enabling.

Queues

Queues allow you to route incoming calls to a specific group of agents. Queue agents based on a strategy of your choice (Longest Idle Agent, Round Robin, Top Down and more). If an agent is already on a call, the next agent on the list is rung.