

Personalized Routing
Data-driven routing infuses your call center with business logic enabling you to perform personalized customer routing, based on data derived from your call center systems or other data sources, such as CRM or ticketing software.
Whether it is playing an individualized announcement or routing a phone call to a completely different IVR, conditional routing is designed to give a unique routing to each call in real time.
When a customer calls in, Contaqt can take multiple actions to ensure that the customer account exists before proceeding with support or we can check the account balance. If account balance is overdue, we can give notice of the overdue balance and transfer the customer to the accounts department to handle his account before sending him back to the support queue.
