Smart Use of Resources
By providing a Callback feature, your call center can function effectively by utilizing resources efficiently, such as giving customers callbacks during slower times of the day. With Callback, your callers can leave a voicemail of their purpose for calling to help agents find solutions before even calling the customers back.
Customers can also request a Callback on the company’s website if a callback request option is available. If a caller requests a callback option, the callback will be set as an assignment for the current work shift. Contaqt can update an external CRM with the customer’s request which would create a task for the specific customer.