
Callback

Let Customers Choose
The Callback option enables customers to choose to get called back at a time most convenient for them. This feature lowers customer frustration as well as abandonment rates.
Most people experience increased aggravation when waiting in a queue for longer than five minutes because they spend valuable time contacting a call center that is not available to tend to their requests at the time.
To boost customer satisfaction, Callback allows customers to receive a callback when agents become available, without waiting in line. In the case of long wait times, you can configure the Callback settings to announce to callers the length of the wait time as well as the choice to receive a callback.
