Save Valuable Time
Automated Call Transcription is an AI-driven feature that reduces costs and saves time by transcribing audio into written form without utilizing a live human. Automated Call Transcription can help transcribe calls with customers in your contact center, placing calls into a searchable form for easy access of words, phrases, and analytical data.
Some industries, such as healthcare, insurance, and fintech organizations, require the use of Automated Call Transcription in accordance with legal regulations. Automated Call Transcription is beneficial for industries with a high volume of calls because it boosts efficiency by eliminating the need of a human to listen to phone calls in order to monitor agent compliance with regulations. Even though Automated Call Transcription is never 100% error-free, it significantly reduces the time spent on listening to audio files through Speech-to-Text technology.