Talking of Today
The Multichannel Chat module is a messaging application necessary for today’s evolving world of technological innovation. With Multichannel Chat, customers can communicate with your company whenever they want through whichever channel is most convenient for them.
Recent trends show that due to an increasing number of users wishing to communicate with companies through non-voice channels such as Facebook Messenger and SMS, non-voice communication options are a priority for customers. Businesses are expected to provide customers with both voice and non-voice channels as a means of communication. Multichannel Chat provides options for customers to communicate through channels that are most convenient for them, including social media, SMS, and website chat widget.