Junior Technical Support Engineer

IT

Contaqt, a cloud contact center technology provider based in Tampa, Florida, is looking for a Junior Technical Support Engineer to join our growing support team and handle technical issues raised by customers.

Requirements

 

  • 1+ year of experience in helpdesk departments or technical support for software products
  • Strong problem-solving and troubleshooting skills
  • High atteṇtion to d̦etails
  • Experience in handling customer issues and crises in a production environment
  • The ability to work under pressure, meet deadlines and prioritise workload
  • Knowledge of computer, networks, server and security software and hardware (TCP/IP, DNS and DHCP, Firewalls and etc)
  • Knowledge in telecom technologies, information systems and call center applications is a plus
Responsibilities
 
  • Handle customer’s technical issues by phone, email and chat
  • Lead trainings for end-users, set up new users' accounts and profiles and deal with connectivity issues
  • Rapidly establish good working relationships with customers, support team and software developers
  • It may also be necessary to travel to our international clients worldwide and work on-site several times a year
Location
Tampa, FL, US
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