Technical Support Engineer

IT

Contaqt, a cloud contact center technology provider based in Tampa, Florida, is looking for a customer-oriented Technical Support Engineer with strong problem-solving and troubleshooting skills to join our growing support team and manage technical issues raised by customers.

Requirements

 

  • 2-5 years of experience in large-scale helpdesk departments or technical support for complex software products.
  • Independent, responsible result driven team player with ability to research, diagnose and resolve technical issues while paying high atteṇtion to d̦etail.
  • The ability to work under pressure, meet deadlines and prioritise workload.
  • Strong knowledge of computer systems, networking and security  (TCP/IP, DNS and DHCP, Firewalls).
  • Knowledge in VoIP technology and call center applications is a plus.
  • Hands-on experience with Network Firewalls and connectivity Troubleshooting is a plus.
  • Proficient in Windows, Mac, and Linux.
  • Experience in working with international customers.
Responsibilities
 
  • Resolve customer’s software and networking technical issues.
  • Provide support, including procedural documentation and relevant reports.
  • Follow diagrams and written instructions to repair a fault or set up a system.
  • Support the roll-out of new versions of a product including QA testing.
  • Lead trainings for end-users, set up new user accounts and profiles and deal with connectivity issues.
  • Prioritise and manage multiple open tickets simultaneously and close them within agreed time limits.
  • Rapidly establish good working relationships with customers, support team and software developers.
  • It may also be necessary to travel to our international clients worldwide and work on-site several times a year.
Location
Tampa, FL, US
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