Contaqt
How to Use Business Intelligence to Drive Contact Center's Productivity
How do leaders make decisions to achieve the best results? The answer is in business intelligence.
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Expand Your Knowledge
Contaqt
- Jul 1, 2019
- 3 min
Adjusting to Millennial Customers for Your Contact Center
Here are several key points you need to consider when making adjustments to your contact center to better serve millennials.
66 views0 comments
Contaqt
- Jun 27, 2019
- 4 min
4 Ways Self-Service IVRs Can Save Your Call Center Time and Make Your Customers Happy
Running an efficient call center means finding a way to deal with mass inquiries in a cost-effective way.
63 views0 comments
Contaqt
- Jun 13, 2019
- 3 min
3 Customer Service Solutions for Startups
Here are three simple yet effective solutions to give your customers the assistance they deserve.
100 views0 comments
Contaqt
- Jun 1, 2019
- 4 min
You Could Be Losing Customers Because Your Company Doesn’t Have a Contact Center
When people talk about growing their business, chances are the first thing they’ll talk about is marketing so that they can get more sales.
29 views0 comments
Contaqt
- May 25, 2019
- 4 min
Is a Cloud-Based Contact Center Solution Right for Your Business?
If you are looking to grow your business into a large enterprise, you will need a contact center to support the needs of your customers.
14 views0 comments
Contaqt
- May 5, 2019
- 3 min
How to Start Integrating Social Media into Your Contact Center
If you’re looking for a cloud-based contact center solution that seamlessly integrates with multiple channels, learn more about Contaqt.
8 views0 comments
Contaqt
- Mar 15, 2019
- 3 min
Can Contact Center Supervisors Lower Agent Attrition Rates?
Approaching the supervisor role with the right mindset and strategy can help keep employees and improve the bottom line.
13 views0 comments
Contaqt
- Mar 4, 2019
- 4 min
How to Hire and Manage Productive Remote Contact Center Employees
When it comes to the modern workplace, more and more companies are opting to do away with the traditional office and moving online, leveragi
18 views0 comments
Contaqt
- Feb 28, 2019
- 4 min
Five Ways to Accurately Measure First-Call Resolution
When you call the bank for help with your credit card, you expect to get the issue fixed after you make the call, right? It’s the same...
55 views0 comments
Contaqt
- Feb 18, 2019
- 2 min
How Much Does It Cost to Start a Contact Center for My Business?
Want to try how you can start your own contact center with a cloud-based solution? You can set up a free demo with Contaqt here.
15 views0 comments
Contaqt
- Feb 6, 2019
- 3 min
Three Simple Ways to Deliver Excellent Customer Support in Any Language
Want your contact center to keep up with your customers’ needs? Learn more about the different ways Contaqt can help you empower your team.
18 views0 comments
Contaqt
- Jan 26, 2019
- 3 min
How to Design an Optimal IVR that Your Customers Will Actually Love
Need a simple yet efficient way to set up your contact center’s IVR, learn more about how Contaqt can do that for you.
14 views0 comments
Contaqt
- Jan 8, 2019
- 3 min
What is Omnichannel Customer Service and How to Get Started
You can also learn more about how Contaqt can help you easily and efficiently set up an omnichannel customer service.
31 views0 comments
Contaqt
- Jan 2, 2019
- 3 min
Your Customers Will Love You Forever If You Use This Feature in Your Contact Center
Want to try Sticky Agent for your own contact center? Set up a FREE demo with our team and experience this feature firsthand.
50 views0 comments
Contaqt
- Dec 22, 2018
- 3 min
Going the Extra Mile: How to Improve Customer Service in the Automotive Industry
In the automotive industry, it’s a must to go the extra mile for your customer base. These simple tips can help boost customer experience.
98 views0 comments
Contaqt
- Dec 15, 2018
- 3 min
Prepare Your Contact Center for 2020 Before It's Too Late
Is your company ready to meet the demands of your customers in 2020? Learn more about how you can prepare your contact center for the future
43 views0 comments
Contaqt
- Dec 4, 2018
- 3 min
How to Use Social Media to Attract Top Talent for Your Contact Center
Can your contact center’s social media channels help attract the best people? And which social media channels should you focus on?
80 views0 comments
Contaqt
- Nov 25, 2018
- 3 min
3 Ways Insurance Companies Can Improve Their Customer Service
Do you need to update your company’s contact center with a more modern integrated solution? Get in touch with our team for a FREE DEMO.
64 views0 comments
Contaqt
- Nov 12, 2018
- 3 min
How to Use Marketing to Support Customer Service
There’s no doubt that having all your departments working together can bring you closer to a perfect customer experience.
75 views0 comments
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