How do leaders make decisions to achieve the best results? The answer is in business intelligence.

Here are several key points you need to consider when making adjustments to your contact center to better serve millennials.

Running an efficient call center means finding a way to deal with mass inquiries in a cost-effective way.

Here are three simple yet effective solutions to give your customers the assistance they deserve.

When people talk about growing their business, chances are the first thing they’ll talk about is marketing so that they can get more sales.

If you are looking to grow your business into a large enterprise, you will need a contact center to support the needs of your customers.

If you’re looking for a cloud-based contact center solution that seamlessly integrates with multiple channels, learn more about Contaqt.

Approaching the supervisor role with the right mindset and strategy can help keep employees and improve the bottom line.

When it comes to the modern workplace, more and more companies are opting to do away with the traditional office and moving online, leveragi

When you call the bank for help with your credit card, you expect to get the issue fixed after you make the call, right? It’s the same...

Want to try how you can start your own contact center with a cloud-based solution? You can set up a free demo with Contaqt here.

Want your contact center to keep up with your customers’ needs? Learn more about the different ways Contaqt can help you empower your team.

Need a simple yet efficient way to set up your contact center’s IVR, learn more about how Contaqt can do that for you.

You can also learn more about how Contaqt can help you easily and efficiently set up an omnichannel customer service.

Want to try Sticky Agent for your own contact center? Set up a FREE demo with our team and experience this feature firsthand.