ContaqtJul 8, 20192 minHow to Use Business Intelligence to Drive Contact Center's ProductivityHow do leaders make decisions to achieve the best results? The answer is in business intelligence.
ContaqtJul 1, 20193 minAdjusting to Millennial Customers for Your Contact CenterHere are several key points you need to consider when making adjustments to your contact center to better serve millennials.
ContaqtJun 27, 20194 min4 Ways Self-Service IVRs Can Save Your Call Center Time and Make Your Customers HappyRunning an efficient call center means finding a way to deal with mass inquiries in a cost-effective way.
ContaqtJun 13, 20193 min3 Customer Service Solutions for StartupsHere are three simple yet effective solutions to give your customers the assistance they deserve.
ContaqtJun 1, 20194 minYou Could Be Losing Customers Because Your Company Doesn’t Have a Contact CenterWhen people talk about growing their business, chances are the first thing they’ll talk about is marketing so that they can get more sales.
ContaqtMay 25, 20194 minIs a Cloud-Based Contact Center Solution Right for Your Business?If you are looking to grow your business into a large enterprise, you will need a contact center to support the needs of your customers.
ContaqtMay 5, 20193 minHow to Start Integrating Social Media into Your Contact CenterIf you’re looking for a cloud-based contact center solution that seamlessly integrates with multiple channels, learn more about Contaqt.
ContaqtMar 15, 20193 minCan Contact Center Supervisors Lower Agent Attrition Rates?Approaching the supervisor role with the right mindset and strategy can help keep employees and improve the bottom line.
ContaqtMar 4, 20194 minHow to Hire and Manage Productive Remote Contact Center EmployeesWhen it comes to the modern workplace, more and more companies are opting to do away with the traditional office and moving online, leveragi
ContaqtFeb 28, 20194 minFive Ways to Accurately Measure First-Call ResolutionWhen you call the bank for help with your credit card, you expect to get the issue fixed after you make the call, right? It’s the same...
ContaqtFeb 18, 20192 minHow Much Does It Cost to Start a Contact Center for My Business?Want to try how you can start your own contact center with a cloud-based solution? You can set up a free demo with Contaqt here.
ContaqtFeb 6, 20193 minThree Simple Ways to Deliver Excellent Customer Support in Any LanguageWant your contact center to keep up with your customers’ needs? Learn more about the different ways Contaqt can help you empower your team.
ContaqtJan 26, 20193 minHow to Design an Optimal IVR that Your Customers Will Actually LoveNeed a simple yet efficient way to set up your contact center’s IVR, learn more about how Contaqt can do that for you.
ContaqtJan 8, 20193 minWhat is Omnichannel Customer Service and How to Get StartedYou can also learn more about how Contaqt can help you easily and efficiently set up an omnichannel customer service.
ContaqtJan 2, 20193 minYour Customers Will Love You Forever If You Use This Feature in Your Contact CenterWant to try Sticky Agent for your own contact center? Set up a FREE demo with our team and experience this feature firsthand.
ContaqtDec 22, 20183 minGoing the Extra Mile: How to Improve Customer Service in the Automotive IndustryIn the automotive industry, it’s a must to go the extra mile for your customer base. These simple tips can help boost customer experience.
ContaqtDec 15, 20183 minPrepare Your Contact Center for 2020 Before It's Too LateIs your company ready to meet the demands of your customers in 2020? Learn more about how you can prepare your contact center for the future
ContaqtDec 4, 20183 minHow to Use Social Media to Attract Top Talent for Your Contact CenterCan your contact center’s social media channels help attract the best people? And which social media channels should you focus on?
ContaqtNov 25, 20183 min3 Ways Insurance Companies Can Improve Their Customer ServiceDo you need to update your company’s contact center with a more modern integrated solution? Get in touch with our team for a FREE DEMO.
ContaqtNov 12, 20183 minHow to Use Marketing to Support Customer ServiceThere’s no doubt that having all your departments working together can bring you closer to a perfect customer experience.