Contaqt
How COVID-19 is Affecting the Call Center
There has never been a time where the call center has been more important....or more strapped.
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Expand Your Knowledge
Contaqt
Mar 12, 20204 min read
5 Things to Consider When Choosing the Best Email Management System
Choosing the best email management system that fits your needs will increase customer satisfaction.
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Contaqt
Mar 4, 20205 min read
Top Trends in the Customer Service Industry This 2020
There are many customer service trends that pop up daily.
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Contaqt
Feb 28, 20202 min read
Create the Perfect Business Strategy for Your Contact Center
To create a contact center that has an ability to scale, a strategy must first be put in place.
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Contaqt
Feb 22, 20203 min read
Why It's Crucial to Have an Online Community for Your Customers
You are missing out on huge opportunities if you do not have an online presence.
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Contaqt
Feb 13, 20204 min read
Top Call Center Conferences to Attend This 2020
Learn about great places to network and connect with other professionals to gather valuable insights, like strategic alliances.
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Contaqt
Feb 8, 20202 min read
4 SMS Do's and Don'ts in Customer Service
There is a right and wrong way to send text messages to your customers.
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Contaqt
Feb 1, 20202 min read
How to Improve Your Underperforming Team
Poor results in your contact center may be due to poor teamwork or other factors.
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Contaqt
Jan 28, 20204 min read
Tips for Supervisors to Increase Customer Satisfaction
If your contact center is ignoring the development of its managers and supervisors, you will run into problems down the line.
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Contaqt
Jan 21, 20202 min read
How to Manage a Call Center in Crisis
Crises happen in call centers all the time, so leaders need to prepare and learn what to do when one occurs.
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Contaqt
Jan 15, 20203 min read
4 Budget-Friendly Ways to Show Appreciation to Your Staff
The best ideas don’t involve large sums of cash.
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Contaqt
Jan 10, 20202 min read
6 Top-Priority Objectives for Any Call Center
Creating organizational objectives to drive your company’s success is crucial.
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Contaqt
Jan 7, 20203 min read
Simple Yet Effective Ways to Have High Attendance Rates for Your Call Center
Absenteeism is the single-most-important metric for any contact center.
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Contaqt
Jan 3, 20203 min read
Absenteeism: Your Call Center's Most Important Metric During the Holiday Season
Good absenteeism rate always begins with proper staffing.
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Contaqt
Dec 30, 20192 min read
Top 8 Phrases for Agents to Avoid When on the Phone
Certain words and phrases may automatically upset customers, preventing them from calling your contact center again.
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Contaqt
Dec 27, 20194 min read
How to Lead Efficient Call Center Staff Meetings
Good leadership doesn’t happen without engaging your workforce.
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Contaqt
Dec 24, 20193 min read
Creating Emotional Connections for Better Customer Experiences
emotions shown during customer interactions increase the number of loyal customers.
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Contaqt
Dec 19, 20192 min read
Reduce Average Handling Time in Your Contact Center
To boost efficiency, it is important to cut down the average handling time in your call center.
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Contaqt
Dec 13, 20193 min read
Gamify Your Call Center
Gamification is most useful for driving behavior by acting as an incentive.
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Contaqt
Dec 10, 20193 min read
How to Write the Perfect Call Script for Your Employees
When writing a call script, keep in mind the need you are trying to address for your customers.
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