ContaqtMay 15, 20203 minHow COVID-19 is Affecting the Call CenterThere has never been a time where the call center has been more important....or more strapped.
ContaqtMar 12, 20204 min5 Things to Consider When Choosing the Best Email Management SystemChoosing the best email management system that fits your needs will increase customer satisfaction.
ContaqtMar 4, 20205 minTop Trends in the Customer Service Industry This 2020There are many customer service trends that pop up daily.
ContaqtFeb 28, 20202 minCreate the Perfect Business Strategy for Your Contact CenterTo create a contact center that has an ability to scale, a strategy must first be put in place.