Contaqt
How COVID-19 is Affecting the Call Center
There has never been a time where the call center has been more important....or more strapped.
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Expand Your Knowledge
Contaqt
- Mar 12, 2020
- 4 min
5 Things to Consider When Choosing the Best Email Management System
Choosing the best email management system that fits your needs will increase customer satisfaction.
39 views0 comments
Contaqt
- Mar 4, 2020
- 5 min
Top Trends in the Customer Service Industry This 2020
There are many customer service trends that pop up daily.
11 views0 comments
Contaqt
- Feb 28, 2020
- 2 min
Create the Perfect Business Strategy for Your Contact Center
To create a contact center that has an ability to scale, a strategy must first be put in place.
7 views0 comments
Contaqt
- Feb 22, 2020
- 3 min
Why It's Crucial to Have an Online Community for Your Customers
You are missing out on huge opportunities if you do not have an online presence.
13 views0 comments
Contaqt
- Feb 13, 2020
- 4 min
Top Call Center Conferences to Attend This 2020
Learn about great places to network and connect with other professionals to gather valuable insights, like strategic alliances.
21 views0 comments
Contaqt
- Feb 8, 2020
- 2 min
4 SMS Do's and Don'ts in Customer Service
There is a right and wrong way to send text messages to your customers.
33 views0 comments
Contaqt
- Feb 1, 2020
- 2 min
How to Improve Your Underperforming Team
Poor results in your contact center may be due to poor teamwork or other factors.
20 views0 comments
Contaqt
- Jan 28, 2020
- 4 min
Tips for Supervisors to Increase Customer Satisfaction
If your contact center is ignoring the development of its managers and supervisors, you will run into problems down the line.
17 views0 comments
Contaqt
- Jan 21, 2020
- 2 min
How to Manage a Call Center in Crisis
Crises happen in call centers all the time, so leaders need to prepare and learn what to do when one occurs.
60 views0 comments
Contaqt
- Jan 15, 2020
- 3 min
4 Budget-Friendly Ways to Show Appreciation to Your Staff
The best ideas don’t involve large sums of cash.
16 views0 comments
Contaqt
- Jan 10, 2020
- 2 min
6 Top-Priority Objectives for Any Call Center
Creating organizational objectives to drive your company’s success is crucial.
95 views0 comments
Contaqt
- Jan 7, 2020
- 3 min
Simple Yet Effective Ways to Have High Attendance Rates for Your Call Center
Absenteeism is the single-most-important metric for any contact center.
9 views0 comments
Contaqt
- Jan 3, 2020
- 3 min
Absenteeism: Your Call Center's Most Important Metric During the Holiday Season
Good absenteeism rate always begins with proper staffing.
73 views0 comments
Contaqt
- Dec 30, 2019
- 2 min
Top 8 Phrases for Agents to Avoid When on the Phone
Certain words and phrases may automatically upset customers, preventing them from calling your contact center again.
13 views0 comments
Contaqt
- Dec 27, 2019
- 4 min
How to Lead Efficient Call Center Staff Meetings
Good leadership doesn’t happen without engaging your workforce.
8 views0 comments
Contaqt
- Dec 24, 2019
- 3 min
Creating Emotional Connections for Better Customer Experiences
emotions shown during customer interactions increase the number of loyal customers.
19 views0 comments
Contaqt
- Dec 19, 2019
- 2 min
Reduce Average Handling Time in Your Contact Center
To boost efficiency, it is important to cut down the average handling time in your call center.
34 views0 comments
Contaqt
- Dec 13, 2019
- 3 min
Gamify Your Call Center
Gamification is most useful for driving behavior by acting as an incentive.
79 views0 comments
Contaqt
- Dec 10, 2019
- 3 min
How to Write the Perfect Call Script for Your Employees
When writing a call script, keep in mind the need you are trying to address for your customers.
188 views0 comments
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