Contaqt
How COVID-19 is Affecting the Call Center
There has never been a time where the call center has been more important....or more strapped.
Expand Your Knowledge
Contaqt
- Mar 12, 2020
- 4 min
5 Things to Consider When Choosing the Best Email Management System
Choosing the best email management system that fits your needs will increase customer satisfaction.
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Contaqt
- Mar 4, 2020
- 5 min
Top Trends in the Customer Service Industry This 2020
There are many customer service trends that pop up daily.
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Contaqt
- Feb 28, 2020
- 2 min
Create the Perfect Business Strategy for Your Contact Center
To create a contact center that has an ability to scale, a strategy must first be put in place.
6 views0 comments
Contaqt
- Feb 22, 2020
- 3 min
Why It's Crucial to Have an Online Community for Your Customers
You are missing out on huge opportunities if you do not have an online presence.
8 views0 comments
Contaqt
- Feb 13, 2020
- 4 min
Top Call Center Conferences to Attend This 2020
Learn about great places to network and connect with other professionals to gather valuable insights, like strategic alliances.
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Contaqt
- Feb 8, 2020
- 2 min
4 SMS Do's and Don'ts in Customer Service
There is a right and wrong way to send text messages to your customers.
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Contaqt
- Feb 1, 2020
- 2 min
How to Improve Your Underperforming Team
Poor results in your contact center may be due to poor teamwork or other factors.
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Contaqt
- Jan 28, 2020
- 4 min
Tips for Supervisors to Increase Customer Satisfaction
If your contact center is ignoring the development of its managers and supervisors, you will run into problems down the line.
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Contaqt
- Jan 21, 2020
- 2 min
How to Manage a Call Center in Crisis
Crises happen in call centers all the time, so leaders need to prepare and learn what to do when one occurs.
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Contaqt
- Jan 15, 2020
- 3 min
4 Budget-Friendly Ways to Show Appreciation to Your Staff
The best ideas don’t involve large sums of cash.
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Contaqt
- Jan 10, 2020
- 2 min
6 Top-Priority Objectives for Any Call Center
Creating organizational objectives to drive your company’s success is crucial.
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Contaqt
- Jan 7, 2020
- 3 min
Simple Yet Effective Ways to Have High Attendance Rates for Your Call Center
Absenteeism is the single-most-important metric for any contact center.
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Contaqt
- Jan 3, 2020
- 3 min
Absenteeism: Your Call Center's Most Important Metric During the Holiday Season
Good absenteeism rate always begins with proper staffing.
14 views0 comments
Contaqt
- Dec 30, 2019
- 2 min
Top 8 Phrases for Agents to Avoid When on the Phone
Certain words and phrases may automatically upset customers, preventing them from calling your contact center again.
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Contaqt
- Dec 27, 2019
- 4 min
How to Lead Efficient Call Center Staff Meetings
Good leadership doesn’t happen without engaging your workforce.
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Contaqt
- Dec 24, 2019
- 3 min
Creating Emotional Connections for Better Customer Experiences
emotions shown during customer interactions increase the number of loyal customers.
18 views0 comments
Contaqt
- Dec 19, 2019
- 2 min
Reduce Average Handling Time in Your Contact Center
To boost efficiency, it is important to cut down the average handling time in your call center.
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Contaqt
- Dec 13, 2019
- 3 min
Gamify Your Call Center
Gamification is most useful for driving behavior by acting as an incentive.
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Contaqt
- Dec 10, 2019
- 3 min
How to Write the Perfect Call Script for Your Employees
When writing a call script, keep in mind the need you are trying to address for your customers.
108 views0 comments