ContaqtMar 24, 20193 min3 Ways to Make Sure Your Remote Agents Hit Their KPIsHaving remote employees helps lower costs through less overhead and keeps them happier than their traditional office-based colleagues.
ContaqtMar 15, 20193 minCan Contact Center Supervisors Lower Agent Attrition Rates?Approaching the supervisor role with the right mindset and strategy can help keep employees and improve the bottom line.
ContaqtMar 4, 20194 minHow to Hire and Manage Productive Remote Contact Center EmployeesWhen it comes to the modern workplace, more and more companies are opting to do away with the traditional office and moving online, leveragi
ContaqtFeb 28, 20194 minFive Ways to Accurately Measure First-Call ResolutionWhen you call the bank for help with your credit card, you expect to get the issue fixed after you make the call, right? It’s the same...