Contaqt
3 Ways to Make Sure Your Remote Agents Hit Their KPIs
Having remote employees helps lower costs through less overhead and keeps them happier than their traditional office-based colleagues.
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Expand Your Knowledge
Contaqt
Mar 15, 20193 min read
Can Contact Center Supervisors Lower Agent Attrition Rates?
Approaching the supervisor role with the right mindset and strategy can help keep employees and improve the bottom line.
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Contaqt
Mar 4, 20194 min read
How to Hire and Manage Productive Remote Contact Center Employees
When it comes to the modern workplace, more and more companies are opting to do away with the traditional office and moving online, leveragi
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Contaqt
Feb 28, 20194 min read
Five Ways to Accurately Measure First-Call Resolution
When you call the bank for help with your credit card, you expect to get the issue fixed after you make the call, right? It’s the same...
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Contaqt
Feb 18, 20192 min read
How Much Does It Cost to Start a Contact Center for My Business?
Want to try how you can start your own contact center with a cloud-based solution? You can set up a free demo with Contaqt here.
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Contaqt
Feb 6, 20193 min read
Three Simple Ways to Deliver Excellent Customer Support in Any Language
Want your contact center to keep up with your customers’ needs? Learn more about the different ways Contaqt can help you empower your team.
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Contaqt
Jan 26, 20193 min read
How to Design an Optimal IVR that Your Customers Will Actually Love
Need a simple yet efficient way to set up your contact center’s IVR, learn more about how Contaqt can do that for you.
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Contaqt
Jan 8, 20193 min read
What is Omnichannel Customer Service and How to Get Started
You can also learn more about how Contaqt can help you easily and efficiently set up an omnichannel customer service.
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Contaqt
Jan 2, 20193 min read
Your Customers Will Love You Forever If You Use This Feature in Your Contact Center
Want to try Sticky Agent for your own contact center? Set up a FREE demo with our team and experience this feature firsthand.
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Contaqt
Dec 22, 20183 min read
Going the Extra Mile: How to Improve Customer Service in the Automotive Industry
In the automotive industry, it’s a must to go the extra mile for your customer base. These simple tips can help boost customer experience.
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Contaqt
Dec 15, 20183 min read
Prepare Your Contact Center for 2020 Before It's Too Late
Is your company ready to meet the demands of your customers in 2020? Learn more about how you can prepare your contact center for the future
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Contaqt
Dec 4, 20183 min read
How to Use Social Media to Attract Top Talent for Your Contact Center
Can your contact center’s social media channels help attract the best people? And which social media channels should you focus on?
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Contaqt
Nov 25, 20183 min read
3 Ways Insurance Companies Can Improve Their Customer Service
Do you need to update your company’s contact center with a more modern integrated solution? Get in touch with our team for a FREE DEMO.
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Contaqt
Nov 12, 20183 min read
How to Use Marketing to Support Customer Service
There’s no doubt that having all your departments working together can bring you closer to a perfect customer experience.
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