ContaqtSep 6, 20193 minCall Quality Can Make or Break Your Call CenterWhen servicing customers, it’s vital to get rid of all the obstacles of a customer interacting with your company to get assistance.
ContaqtAug 28, 20193 minWhy Integrating Your CRM with Your Contact Center is a MustToday’s CRM software makes a huge difference in your call center productivity and the customer experience.
ContaqtAug 22, 20193 minWhy Your Contact Center Still Needs SMS ModuleEven though call centers have many advanced technologies available today, SMS is still important.
ContaqtAug 15, 20192 minCall Center Efficiency Tip: Get an Automated Call Transcription ToolWhen it comes to finding trends and insights on the operations floor, there is nothing more important than having transcripts.