Contaqt
Call Quality Can Make or Break Your Call Center
When servicing customers, it’s vital to get rid of all the obstacles of a customer interacting with your company to get assistance.
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Expand Your Knowledge
Contaqt
- Aug 28, 2019
- 3 min
Why Integrating Your CRM with Your Contact Center is a Must
Today’s CRM software makes a huge difference in your call center productivity and the customer experience.
33 views0 comments
Contaqt
- Aug 22, 2019
- 3 min
Why Your Contact Center Still Needs SMS Module
Even though call centers have many advanced technologies available today, SMS is still important.
44 views0 comments
Contaqt
- Aug 15, 2019
- 2 min
Call Center Efficiency Tip: Get an Automated Call Transcription Tool
When it comes to finding trends and insights on the operations floor, there is nothing more important than having transcripts.
93 views0 comments
Contaqt
- Aug 7, 2019
- 2 min
Callback: The Most Important Contact Center Feature That You're Probably Lacking
Sometimes, it’s better to have customers leave a message and hang up, so we can contact them later at their convenience.
72 views0 comments
Contaqt
- Aug 3, 2019
- 5 min
3 Types of Questionnaires to Improve Customer Satisfaction
When it comes to doing business with customers, there is one important thing that every company has to keep in mind: customer experience.
19 views0 comments
Contaqt
- Jul 24, 2019
- 4 min
Identifying and Eliminating Unnecessary Cost from Your Call Center Operations
Running a contact center is always a matter of cost and efficiency.
22 views0 comments
Contaqt
- Jul 8, 2019
- 2 min
How to Use Business Intelligence to Drive Contact Center's Productivity
How do leaders make decisions to achieve the best results? The answer is in business intelligence.
38 views0 comments
Contaqt
- Jul 1, 2019
- 3 min
Adjusting to Millennial Customers for Your Contact Center
Here are several key points you need to consider when making adjustments to your contact center to better serve millennials.
66 views0 comments
Contaqt
- Jun 27, 2019
- 4 min
4 Ways Self-Service IVRs Can Save Your Call Center Time and Make Your Customers Happy
Running an efficient call center means finding a way to deal with mass inquiries in a cost-effective way.
63 views0 comments
Contaqt
- Jun 13, 2019
- 3 min
3 Customer Service Solutions for Startups
Here are three simple yet effective solutions to give your customers the assistance they deserve.
101 views0 comments
Contaqt
- Jun 1, 2019
- 4 min
You Could Be Losing Customers Because Your Company Doesn’t Have a Contact Center
When people talk about growing their business, chances are the first thing they’ll talk about is marketing so that they can get more sales.
32 views0 comments
Contaqt
- May 25, 2019
- 4 min
Is a Cloud-Based Contact Center Solution Right for Your Business?
If you are looking to grow your business into a large enterprise, you will need a contact center to support the needs of your customers.
16 views0 comments
Contaqt
- May 18, 2019
- 3 min
8 Customer Service Ideas to Make Customers Happy This Holiday Season
Need a simple yet comprehensive solution for your contact center this holiday season? Set up a free Contaqt demo with our team.
13 views0 comments
Contaqt
- May 12, 2019
- 3 min
4 Reasons Why Contact Centers Need to Incorporate Social Media in 2018
Easily integrate social media in your customer service with Contaqt’s cloud-based contact center solution. Schedule a free demo here.
12 views0 comments
Contaqt
- May 5, 2019
- 3 min
How to Start Integrating Social Media into Your Contact Center
If you’re looking for a cloud-based contact center solution that seamlessly integrates with multiple channels, learn more about Contaqt.
10 views0 comments
Contaqt
- Apr 25, 2019
- 3 min
Does Poor Customer Service Really Affect Your Company's Sales?
Need to start or improve your current customer service process? Learn about the simple and efficient cloud-based contact center solution.
13 views0 comments
Contaqt
- Apr 18, 2019
- 2 min
How an Auto-Dialer Can Save You Money and Boost Your Sales
When it comes to making sales work in a contact center environment, auto-dialers are a must to retain a business’s competitive edge.
24 views0 comments
Contaqt
- Apr 7, 2019
- 2 min
Do You Really Need a Multi-Channel Customer Service for Your E-Commerce Site?
Need a simple yet effective solution to get started with multi-channel customer service? Request a FREE Demo from Contaqt.
24 views0 comments
Contaqt
- Mar 31, 2019
- 3 min
5 Customer Service Trends in 2018 that You Shouldn’t Miss
With the improvements to contact center technology and cloud services, you can expect a lot of changes in 2018. Stay tuned here.
16 views0 comments
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