ContaqtSep 5, 20193 minCall Quality Can Make or Break Your Call CenterWhen servicing customers, it’s vital to get rid of all the obstacles of a customer interacting with your company to get assistance.
ContaqtAug 28, 20193 minWhy Integrating Your CRM with Your Contact Center is a MustToday’s CRM software makes a huge difference in your call center productivity and the customer experience.
ContaqtAug 22, 20193 minWhy Your Contact Center Still Needs SMS ModuleEven though call centers have many advanced technologies available today, SMS is still important.
ContaqtAug 15, 20192 minCall Center Efficiency Tip: Get an Automated Call Transcription ToolWhen it comes to finding trends and insights on the operations floor, there is nothing more important than having transcripts.
ContaqtAug 7, 20192 minCallback: The Most Important Contact Center Feature That You're Probably LackingSometimes, it’s better to have customers leave a message and hang up, so we can contact them later at their convenience.
ContaqtAug 3, 20195 min3 Types of Questionnaires to Improve Customer SatisfactionWhen it comes to doing business with customers, there is one important thing that every company has to keep in mind: customer experience.
ContaqtJul 24, 20194 minIdentifying and Eliminating Unnecessary Cost from Your Call Center OperationsRunning a contact center is always a matter of cost and efficiency.
ContaqtJul 8, 20192 minHow to Use Business Intelligence to Drive Contact Center's ProductivityHow do leaders make decisions to achieve the best results? The answer is in business intelligence.
ContaqtJul 1, 20193 minAdjusting to Millennial Customers for Your Contact CenterHere are several key points you need to consider when making adjustments to your contact center to better serve millennials.
ContaqtJun 27, 20194 min4 Ways Self-Service IVRs Can Save Your Call Center Time and Make Your Customers HappyRunning an efficient call center means finding a way to deal with mass inquiries in a cost-effective way.
ContaqtJun 13, 20193 min3 Customer Service Solutions for StartupsHere are three simple yet effective solutions to give your customers the assistance they deserve.
ContaqtJun 1, 20194 minYou Could Be Losing Customers Because Your Company Doesn’t Have a Contact CenterWhen people talk about growing their business, chances are the first thing they’ll talk about is marketing so that they can get more sales.
ContaqtMay 25, 20194 minIs a Cloud-Based Contact Center Solution Right for Your Business?If you are looking to grow your business into a large enterprise, you will need a contact center to support the needs of your customers.
ContaqtMay 18, 20193 min8 Customer Service Ideas to Make Customers Happy This Holiday SeasonNeed a simple yet comprehensive solution for your contact center this holiday season? Set up a free Contaqt demo with our team.
ContaqtMay 12, 20193 min4 Reasons Why Contact Centers Need to Incorporate Social Media in 2018Easily integrate social media in your customer service with Contaqt’s cloud-based contact center solution. Schedule a free demo here.
ContaqtMay 5, 20193 minHow to Start Integrating Social Media into Your Contact CenterIf you’re looking for a cloud-based contact center solution that seamlessly integrates with multiple channels, learn more about Contaqt.
ContaqtApr 25, 20193 minDoes Poor Customer Service Really Affect Your Company's Sales?Need to start or improve your current customer service process? Learn about the simple and efficient cloud-based contact center solution.
ContaqtApr 18, 20192 minHow an Auto-Dialer Can Save You Money and Boost Your SalesWhen it comes to making sales work in a contact center environment, auto-dialers are a must to retain a business’s competitive edge.
ContaqtApr 7, 20192 minDo You Really Need a Multi-Channel Customer Service for Your E-Commerce Site?Need a simple yet effective solution to get started with multi-channel customer service? Request a FREE Demo from Contaqt.
ContaqtMar 31, 20193 min5 Customer Service Trends in 2018 that You Shouldn’t MissWith the improvements to contact center technology and cloud services, you can expect a lot of changes in 2018. Stay tuned here.