ContaqtDec 3, 20193 minWrite the Best Emails for Your Customers with These 5 TipsIt’s crucial to have your best foot forward at all times with the customer, especially when writing emails.
ContaqtNov 22, 20193 minPrepare Your Call Center for Thanksgiving Madness: Black FridayBlack Friday typically means an overflow of calls, which means your call center needs to stay ready.
ContaqtNov 21, 20193 minWhy Your Customers are Abandoning Your Online Forms81% of visitors have abandoned a form after starting to fill it out.
ContaqtNov 20, 20194 minHow to Efficiently Handle Escalation in Your Contact CenterIn contact centers, you can provide better service by segmenting customer concerns based on their resolution difficulty.