Contaqt
Write the Best Emails for Your Customers with These 5 Tips
It’s crucial to have your best foot forward at all times with the customer, especially when writing emails.
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Expand Your Knowledge
Contaqt
- Nov 22, 2019
- 3 min
Prepare Your Call Center for Thanksgiving Madness: Black Friday
Black Friday typically means an overflow of calls, which means your call center needs to stay ready.
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Contaqt
- Nov 21, 2019
- 3 min
Why Your Customers are Abandoning Your Online Forms
81% of visitors have abandoned a form after starting to fill it out.
102 views0 comments
Contaqt
- Nov 20, 2019
- 4 min
How to Efficiently Handle Escalation in Your Contact Center
In contact centers, you can provide better service by segmenting customer concerns based on their resolution difficulty.
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Contaqt
- Nov 19, 2019
- 4 min
How to Deal with Difficult Customers in Your Contact Center
There will always be unsatisfied customers, but how you handle them matters.
67 views0 comments
Contaqt
- Nov 18, 2019
- 3 min
5 Ways to Manage Stress for Call Center Agents and Lower Turnover Rate
Stress is one of the biggest challenges you will face in any contact center environment.
91 views0 comments
Contaqt
- Oct 30, 2019
- 2 min
Determine the Number of Call Center Agents You Need
Call center staffing is not the easiest to calculate when attempting to hire the perfect amount of people to keep your customers satisfied.
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Contaqt
- Oct 29, 2019
- 3 min
Perfecting Personalized Customer Experience
Personalization drives between 5 and 15% revenue growth for companies in the retail, financial-services, telecom, and travel industries.
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Contaqt
- Oct 28, 2019
- 3 min
Top 5 Contact Center Features for Banks
Financial institutions have a lot of requirements when it comes to servicing customers.
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Contaqt
- Oct 25, 2019
- 2 min
Determine the Number of Call Center Supervisors You Need
You have to look into multiple factors to determine what the best number of supervisors for your call center is.
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Contaqt
- Oct 22, 2019
- 2 min
Why You Need to Obtain Customer Experience Feedback
Without customer feedback, your organization will not know what is working and what is not.
77 views0 comments
Contaqt
- Oct 20, 2019
- 2 min
Do You Still Need a 1-800 Number for Your Contact Center?
In an age of internet and mobile broadband technology, there is still something to be said about 1-800 phone numbers.
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Contaqt
- Oct 19, 2019
- 3 min
4 Contaqt Features Every Travel Company Needs
In the travel industry, businesses need to be on-point all the time to provide a superior customer experience.
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Contaqt
- Oct 17, 2019
- 3 min
Preparing Millennial Agents for the Digital Era in Contact Centers
Millennial agents have high expectations, just the same as your customers.
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Contaqt
- Oct 17, 2019
- 2 min
How to Efficiently Manage Multiple Brands from One Place
Brand management is key to a good, successful business.
115 views0 comments
Contaqt
- Oct 1, 2019
- 3 min
How to Save Call Center's Resources? Build a Knowledge Base!
You can conserve on precious resources and still meet the very high bar of customer expectations with a knowledge base.
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Contaqt
- Oct 1, 2019
- 4 min
Top 11 Tips on How to Grow a Good Contact Center Agent
With a proper game plan and the right support, you can transform your team of agents into a world-class beacon for customer service.
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Contaqt
- Oct 1, 2019
- 3 min
Promote Your Products Through Your Contact Center to Boost Revenue
In today’s world, contact center technology offers tools for your business to reach out and engage your customers.
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Contaqt
- Sep 18, 2019
- 3 min
Why Adding a Live Chat on Your Company Website Is a Must
Customers expect you to interact and engage with them on all the major contact points.
21 views0 comments
Contaqt
- Sep 5, 2019
- 3 min
5 Contaqt Features Every Healthcare Company Needs
Healthcare companies need robust contact centers to handle the influx of questions, concerns and scheduling in the medical industry.
26 views0 comments
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