What We Do
We understand how hard it can be for a company of any size to maintain excellent customer service across all levels.
It is also difficult to find a management solution that meets your needs so that your customer service remains exceptional.
Contaqt’s contact center management solution will transform your customer relations, increase customer satisfaction and sales and reduce costs.
You will forget about tech and will be able to focus on the biggest priorities - your product and customers.
Let Technology Give You the Competitive Edge
Reach your Customers via Any Channel
Communicate with you customers by phone, chat or social media through our platform
Explore CONTAQT's Innovative Solution
This advanced feature intelligently routes incoming calls according to the call center's current performance, caller's location and customer information retrieved from the CRM
Manage agent and customer activity and track your call center’s performance from anywhere in real time
Automatically dial customers with the use of advanced predictive algorithms to reduce the time your agents spend dialing
Contaqt's brand new chat feature allows customers to easily communicate with agents and resolve any questions or concerns
Create customized prompts and announcements with self-service IVR to reduce operational costs and boost customer satisfaction
This automatic feature can help transcribe calls with customers in your contact center without the need of listening into the calls
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Interactions with Customers per Month